Advanced Reference
Annotated Readings
Creating Handouts and Exercises
Dialog project 1
Dialog project 2
DIG_LIB Listserv
EBSCO Online Lab
Evaluation of Reference Sources
Information Portals
Live Chat Reference Service
Meta vs. search engine
Public and Academic Library Websites
Reference Policy Statement
Virtual Reference Form

ILS 604-70

Pamela R. Dennis

Final Project

Application of Concepts

Professor Elsie A. Okobi
Objectives and Goals 

Principles and varieties of reference services in all types of libraries
Conducting all types of reference interviews
Electronic Reference Services

Remote User Services
Database Searching Techniques


Library Instruction - foundations and techniques
Specialized Reference Service Techniques Evaluation

Management of Reference Service


Richard Bopp and Linda C. Smith, eds.  Reference and Information Services:  An Introduction. Libraries Unlimited, Inc., 3rd ed. (Englewood, CO:  Libraries Unlimited, 2001).


William A. Katz, Introduction to Reference Work Volume II.  Reference Services & Processes, 8th ed. (New York:  McGraw Hill, Inc.,  2002).


Curtis Donnelyn, ed.,  Attracting, Educating, and Serving Remote User Through the Wed: A How to do it Manual for Librarians.  (New York: Neal-Schuman Publishers, Inc., 2002).


Lambuth University
Luther L. Gobbel Library


Originally from North Carolina, I am the library director at Lambuth University in Jackson, Tennessee.  I have worked in academic libraries for eight years, mostly in archives and as circulation manager.  In addition to my library work, I teach courses in church music and interdisciplinary studies, advise 10 students, and serve on four faculty committees.  I completed a Ph.D. in musicology three years ago, and I lack two more classes of finishing my MLS degree at SCSU, specializing in the academic library track.  In my spare time, I enjoy historical research, writing articles, and speaking on music in 19th century Jackson, Tennessee (the subject of my dissertation).


My universitys library is very small, and all of us share responsibilities at the Reference Desk.  While I know major resources in various disciplines, I look forward to learning about many more resources in this class that will benefit the students and faculty at my university.  


Pam Dennis


Pamela R. Dennis